Product Support & Services

Our Access Program

Searchlight Support
To learn more, call 1-844-SRCHLGT (1-844-772-4548)
We're here for you and your patients

Searchlight Support provides education and assistance for people who receive Radicava (edaravone) and those who care for them. Our care coordinators are ready to help.

Get forms and resources to order Radicava for your patients >

For Healthcare Providers
Benefit Investigation and Enrollment Form

Help with ordering Radicava and enrolling patients in Searchlight Support

For Your Practice

Benefit and eligibility verification, general coding and billing information, and more*

*Each healthcare provider is ultimately responsible for determining the appropriate codes, coverage, and payment for individual patients. Searchlight Support does not guarantee third-party coverage or payment for Radicava or reimburse for claims that are denied by third-party payers.
For Patients
Cost Support Options Out-of-Pocket Cost Support Options

Help obtaining co-pay assistance, if eligible

Infusion Center Directory Infusion Center Directory

Help finding an infusion site of care

Nurse Helpline

Available to answer questions about Radicava

Benefit Investigation and Enrollment

To order Radicava and conduct a benefit investigation for your patients, you will need to complete and submit a Benefit Investigation and Enrollment Form. In addition to ordering Radicava and starting the benefit investigation process, this form can also enroll your patients in the Searchlight Support program.*

Searchlight Support will:
  • Acknowledge receipt of Benefit Investigation and Enrollment Form within 1 business day
  • Advise if a prior authorization is required, provide concise benefit summary to your office and your patient, and offer limited prior authorization and appeals assistance within 2 business days
  • Offer streamlined product acquisition options through Buy & Bill (through our Limited Distribution Network) or specialty pharmacies (including assignment of medical benefit)
Let your patients know

After the enrollment process is complete, a care coordinator from Searchlight Support will be assigned and can call your patients to help with:

*Searchlight Support cannot enroll a patient in Searchlight Support services without patient authorization, which can be found on the Benefit Investigation and Enrollment Form, or a separate signed Patient Authorization Form for Radicava on file. In addition, a Searchlight Support Benefit Investigation and Enrollment Form must be submitted for each patient for whom treatment with Radicava is requested.

Following receipt of a completed Benefit Investigation and Enrollment Form including all required information.

Restrictions apply. See Terms and Conditions.

For questions about ordering Radicava, benefit investigations, and enrolling patients in Searchlight Support, call 1-844-SRCHLGT (1-844-772-4548)

For Your Practice

Searchlight Support can help you and your office staff navigate product access challenges.

We can provide:

  • Rapid benefit investigation and verification of benefits and limited prior authorization assistance
  • Payer policy research for efficient claims submission
  • General coding and billing information
  • Limited assistance with the exceptions and appeals process
  • Training for product handling and administration
  • Secure online access to the Searchlight Support Provider Portal
Save Time with the Provider Portal

The Searchlight Support Provider Portal gives you secure online access to programs and resources for your patients and your practice.

Registered users have unlimited access to a wide variety of services, including:

The Searchlight Support Provider Portal is HIPAA and HITECH compliant
Sign in or sign up for a Provider Portal account >

Restrictions apply. See Terms and Conditions.

To learn more or get help registering for a secure Provider Portal account, call Searchlight Support at 1-844-SRCHLGT (1-844-772-4548)

Out-of-Pocket Cost Support Options

Searchlight Support can help you and your patients navigate options that may be available to help cover applicable out-of-pocket costs associated with Radicava, if they are eligible.

We can provide:

Out-of-Pocket Assistance Program

Support for eligible patients with commercial insurance

 Out-of-Pocket Assistance Program

Patients who have commercial insurance coverage for treatment with Radicava may be eligible to receive help from the Out-of-Pocket Assistance Program.

If enrolled in the program:

  • Patients will save on their deductible, co-pay, and co-insurance costs for Radicava and for their infusions
  • Patients will pay as little as $0 per infusion*
  • Applicable out-of-pocket costs for Radicava are covered for 12 months—up to $20,000

*Restrictions apply.

Patient will be contacted each year before the end of their eligibility period to re-enroll for continued out-of-pocket assistance for treatment with Radicava™. They will be responsible for any costs associated with Radicava™ and their infusion above the maximum annual program benefit.

How the Out-of-Pocket Assistance Program works:

Eligible patients with commercial health insurance may be enrolled in the Searchlight Support Out-of-Pocket Assistance Program when you complete and submit a Benefit Investigation and Enrollment Form.

  1. Searchlight Support will review your patient’s insurance benefits to determine their out-of-pocket costs, and their eligibility for the Out-of-Pocket Assistance Program.
  2. If eligible, you will be notified of your patient’s enrollment and provided with their Patient ID. Your patient will receive a Welcome Letter which includes their Patient ID.
  3. When your patient begins treatment with Radicava, you will use their Patient ID to receive payment from the program for their applicable out-of-pocket costs for the initial 14-day treatment cycle:
    • Payment is based on your patient’s out-of-pocket costs as determined by their health plan coverage
    • Patient out-of-pocket costs are detailed in the Final Benefit Summary provided by Searchlight Support to both you and your patient
  4. For treatments after the initial 14-day cycle, you will submit a copy of the Explanation of Benefits (EOB) from your patient’s health plan and claim form to Searchlight Support for review and processing of payment of your patient's applicable out-of-pocket costs.

Patients who have already paid you for the out-of-pocket costs associated with their treatment can contact Searchlight Support for information on how they may receive reimbursement.

Restrictions apply. See Eligibility Requirements & Terms and Conditions.

To share this information with your patients, please find a downloadable Out-of-Pocket Assistance Program Brochure below. This information is also available on the Radicava.com patient website.

Patient Assistance Program

For patients who have no insurance or no insurance coverage

Your patients who have no insurance or no insurance coverage may be eligible to participate in our Patient Assistance Program. Patients who meet program requirements may be able to receive medication at no charge for up to 2 years.*

How the Patient Assistance Program works:

  1. Complete the Benefit Investigation and Enrollment Form and submit to Searchlight Support with all required documentation.
  2. If a patient meets the Patient Assistance Program requirements, the program will cover their Radicava medication as prescribed by you at no charge for 1 year.*
  3. Patients must reconfirm their eligibility for continued participation in the program after the initial 12-month eligibility period by providing required financial documentation.
  4. If a patient continues to meet the program requirements, they may be able to receive their medication at no charge for an additional 12 months.

Restrictions apply. See Eligibility Requirements & Terms and Conditions.

To share this information with your patients, please find a downloadable Patient Assistance Program Brochure below. This information is also available on the Radicava.com patient website.

*Only product provided at no charge. The Patient Assistance Program covers only the cost of Radicava and not the cost of any infusion services or healthcare provider visits, which are the sole responsibility of the patient.

Independent Foundations

Resources for patients with public insurance who need information about independent patient assistance programs

Searchlight Support can refer patients with public insurance coverage to independent foundations that may be able to help with out-of-pocket costs for Radicava.

Government Health Plan Options

Information for patients who are eligible for government-funded insurance

Searchlight Support can provide your patients information about government health plan coverage for Radicava, including:

  • Medicare
  • Social Security Disability Insurance
  • Medicaid
  • TRICARE/DoD/Veterans Administration
Searchlight Support resources for your patients

These downloadable resources are also available to patients on the Radicava.com patient website.

Searchlight Support Brochure

Out-of-Pocket Assistance Program Brochure

Patient Assistance Program Brochure

For more information about out-of-pocket cost support options that may be available, you or your patients can call Searchlight Support at 1-844-SRCHLGT (1-844-772-4548)

Infusion Center Directory

For your patients who receive Radicava outside of their home, Searchlight Support can help find an infusion site of care from our National Infusion Center Directory based on:

  • Where patients live and their insurance
  • Hours of operation

For more information about adding your site of care to our National Infusion Center Directory, call Searchlight Support at 1-844-SRCHLGT (1-844-772-4548) or go to the Infusion Center Enrollment page.

Searchlight Support FAQs

Who can use Searchlight Support?

To help navigate access to treatment with Radicava, Searchlight Support offers product access programs for healthcare providers and people who receive Radicava. Caregivers may also seek support on behalf of a loved one who receives Radicava.

For questions about the services available for your patients and your practice, call Searchlight Support at 1-844-SRCHLGT (1-844-772-4548).

Can you send a representative to my office?

Yes. To arrange for a Rep to come to your office, sign up to request a visit.

How can I start ordering Radicava?

At Searchlight Support, we offer tools and services to help you navigate access to treatment for your patients. To help you order and track patient benefit status for Radicava, you can register for secure online access to the Searchlight Support Provider Portal.

Sign up for a Provider Portal account >

Do I need to register for a Provider Portal account to order Radicava?

You don’t need a Provider Portal account to order Radicava for your patients. You may choose to order Radicava and request benefit investigations by fax, by mail, or electronically through the Provider Portal.

Registering for a Provider Portal account will also provide secure access to other product access services and resources.

Sign in or sign up for a Provider Portal account >

For questions about the Provider Portal or registering for an account, call Searchlight Support at 1-844-SRCHLGT (1-844-772-4548).

Is the Provider Portal secure?

Yes. The Searchlight Support Provider Portal is HIPAA and HITECH compliant. 

Important Safety Information

Hypersensitivity Reactions

Radicava (edaravone) is contraindicated in patients with a history of hypersensitivity to edaravone or any of the inactive ingredients in Radicava. Hypersensitivity reactions (redness, wheals, and erythema multiforme) and cases of anaphylaxis (urticaria, decreased blood pressure, and dyspnea) have been reported. Patients should be monitored carefully for hypersensitivity reactions, and if they occur, discontinue Radicava, treat per standard of care, and monitor until the condition resolves.

Sulfite Allergic Reactions

Radicava contains sodium bisulfite, and may cause allergic type reactions, including anaphylactic symptoms and life-threatening or less severe asthmatic episodes in susceptible people. The overall prevalence of sulfite sensitivity in the general population is unknown, but occurs more frequently in asthmatic people.

Most Common Adverse Reactions

Most common adverse reactions (at least 10% and greater than placebo) are contusion, gait disturbance, and headache.

Pregnancy

Based on animal data, Radicava may cause fetal harm.

Geriatric Use

No overall differences in safety or effectiveness were observed between patients 65 years of age and older and younger patients, but greater sensitivity of some older individuals cannot be ruled out.

To report suspected adverse reactions or product complaints, contact Mitsubishi Tanabe Pharma America, Inc., at 1-888-292-0058. You may also report suspected adverse reactions to the FDA at 1-800-FDA-1088 or www.fda.gov/medwatch.

Indication

Radicava is indicated for the treatment of amyotrophic lateral sclerosis (ALS).

Please see full Prescribing Information.